Effective date: April 2020
The types of personal data we collect include:
Your name, surname, email address, telephone and home address,
Credit card details (card type, credit card number, card name, expiration date and security code),
Guest details such as arrival and departure dates, special requests, service preferences (including room preferences, amenities or other services used),
Information you provide about your advertising preferences when participating in surveys, contests and promotions,
You can always choose what kind of personal information you wish to give us (and if you wish). However, if you choose not to provide us with certain information, this may affect some of your transactions.
Data we collect automatically
Purposes of Processing
We use your personal data for the following purposes:
A. Reservations: we use your personal data to complete and provide your online reservation.
B. Customer service: we use personal data to provide customer service.
C. Customer feedback: we may use your contact information to send you an email invitation to comment after your stay. This way you can help other travelers choose the accommodation that suits them best. If you submit a comment, your comment can be posted on our website.
D. Marketing Actions: We may also use your information for marketing actions as permitted by law. In the event that we use your personal information for direct marketing purposes, such as advertising newsletters and promotional communications for new products and services or other offers that we believe may be of interest to you, we include a delete link that you can use if you do not wish to you will receive such messages from us in the future.
E. Other Communications: There may be times when we may contact you by email, mail, telephone or text message, depending on the contact information you have shared with us. This can be done for a number of reasons:
a. We may need to respond to and manage any requests you make.
b. If you have not completed your online booking, we may send you a reminder email to continue your booking. We believe that this additional service is useful as it allows you to continue your booking without having to re-search the property or fill in all your booking details from the beginning.
c. When you use our services we may send you a questionnaire or invite you to write feedback about your experience from our website. We believe that this additional service is useful for both you and us as based on your comments we will be able to improve our website.
F. Details, improvements and research: we use personal data for research and analytical purposes. We may outsource this to us. We may disclose or disclose the results of the research to third parties, in aggregate and anonymous form. We also use your personal information for analytical purposes, to improve our services and user experience but also to improve the functionality and quality of the online travel services we offer.
G. Security, detection and prevention of fraud: we use information, which may include personal data, to prevent fraud and other illegal activities. We also use this information to investigate and detect cases of fraud. We may also use personal data for risk assessment and security purposes, including user authentication. For these purposes, personal data may be disclosed to third parties, such as law enforcement authorities, as permitted by applicable law, and to external consultants.
H. Legal proceedings and compliance: in some cases we need to use the information provided, which may include personal data, to manage and resolve legal disputes or complaints, for regulatory investigations and compliance or to implement the agreement (s). -for or compliance with lawful requests by law enforcement authorities, to the extent required by law.
If we use automated personal data processing media that has legal effects or that significantly affect you, we will take appropriate action to protect your rights and freedoms, including the right to human intervention.
For purposes A and B we rely on the execution of a contract: the use of your data may be necessary for the execution of the agreement between us. For example, if you use our services to book online, we will use your data to fulfill our obligation to complete and provide the booking under the agreement between us.
For purposes of C-H, we rely on our legitimate interests: we use data about our legitimate interests, such as providing you with the best and most relevant content for the website, email and newsletter, to improve and promote products and our services, the content of our website, as well as for management purposes, fraud detection and other legal purposes. When we use personal data to serve our legitimate interests, we always prioritize your rights and interests regarding the protection of your data over our own rights and interests.
Regarding the purpose We also rely, where applicable, on our obligation to comply with applicable law.
Where required by applicable law, we will seek your consent before processing your personal data for direct marketing purposes.
If you would like to opt out of the data processing referred to in C-F terms and do not have direct access to an opt-out mechanism (it does not exist in your account settings, for example), please contact firstname.lastname@example.org.
Booking.com: We partner with Booking.com B.V., located at 597 Herengracht, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereinafter Booking.com) to offer online booking services. Although we provide content on this website and you book directly with us, bookings are processed by Booking.com. Therefore, the information you provide on this website is shared with both Booking.com and its affiliate partners. The information may include personal information such as your name, contact information, payment information, the names of your fellow travelers and any preferences you made when booking.
To learn more about the Booking.com family of companies, visit About Booking.com.
BookingSuite: Your personal information may be disclosed to BookingSuite B.V., located at 597 Herengracht Street, 1017 CE Amsterdam, The Netherlands, a company that operates this website and the suite.booking.com website.
Competent authorities: We disclose personal data to law enforcement and other government authorities to the extent required by law or absolutely necessary to prevent, detect or prosecute criminal offenses and fraud.
Data Transfer Internationally
BookingSuite implements reasonable procedures to prevent access to and misuse of information, including personal data. We use appropriate business systems and procedures to protect information that includes personal data. We also enforce security procedures and technical and physical restrictions on access to and use of personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.
Your choices and rights
We want you to know how we use your personal data. This can be done in the following ways:
You can ask us for a copy of your data we hold,
you can notify us of any changes to your personal information or you can ask us to correct any of your information that we hold,
in certain cases, you may ask us to delete or block or restrict the processing of your personal data that we hold or to express your disagreement with certain ways in which your personal data is used, and
in some cases you can also ask us to send the personal data you have given us to a third party.
In cases where we use your personal data with your consent, you have the right to withdraw your consent at any time, in accordance with applicable law. In addition, in cases where we process your personal data on the basis of legal interest or public interest, you have the right to express your disagreement at any time with respect to this use of your personal data, in accordance with applicable law.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please let us know in time for any changes or inaccuracies in your personal information by contacting email@example.com. We will handle your request in accordance with applicable law.
Questions or Complaints
If you have questions or concerns about the processing of your personal data by us or if you wish to exercise your rights under this policy, you may contact us at firstname.lastname@example.org. You can also contact your local data protection authority for any questions or complaints.