Privacy Policy

Privacy Policy
Effective date: April 2020

This Privacy Policy applies to, owned and operated by GLYNOS INVESTMENS S.A. This Privacy Policy describes how we collect and use information that may include personal information you provide on our website: It also describes the options you have regarding the use of your personal data and how you can view and update this data.

Data collection
The types of personal data we collect include:

Your name, surname, email address, telephone and home address,
Credit card details (card type, credit card number, card name, expiration date and security code),
Guest details such as arrival and departure dates, special requests, service preferences (including room preferences, amenities or other services used),
Information you provide about your advertising preferences when participating in surveys, contests and promotions,
You can always choose what kind of personal information you wish to give us (and if you wish). However, if you choose not to provide us with certain information, this may affect some of your transactions.

Data we collect automatically
When you use our website, we also collect information automatically, some of which may be personal data. These include information such as language settings, IP address, location, device settings, device operating system, activity details, usage time, redirect URL, status report, user information (version information) browser), operating system, browsing result (regular visitor or booked visitor), browsing history, user code in Booking, type of data you saw. We may also collect data via cookies. For information on the use of cookies, click here.

Purposes of Processing
We use your personal data for the following purposes:

A. Reservations: we use your personal data to complete and provide your online reservation.
B. Customer service: we use personal data to provide customer service.
C. Customer feedback: we may use your contact information to send you an email invitation to comment after your stay. This way you can help other travelers choose the accommodation that suits them best. If you submit a comment, your comment can be posted on our website.
D. Marketing Actions: We may also use your information for marketing actions as permitted by law. In the event that we use your personal information for direct marketing purposes, such as advertising newsletters and promotional communications for new products and services or other offers that we believe may be of interest to you, we include a delete link that you can use if you do not wish to you will receive such messages from us in the future.
E. Other Communications: There may be times when we may contact you by email, mail, telephone or text message, depending on the contact information you have shared with us. This can be done for a number of reasons:
a. We may need to respond to and manage any requests you make.
b. If you have not completed your online booking, we may send you a reminder email to continue your booking. We believe that this additional service is useful as it allows you to continue your booking without having to re-search the property or fill in all your booking details from the beginning.
c. When you use our services we may send you a questionnaire or invite you to write feedback about your experience from our website. We believe that this additional service is useful for both you and us as based on your comments we will be able to improve our website.

F. Details, improvements and research: we use personal data for research and analytical purposes. We may outsource this to us. We may disclose or disclose the results of the research to third parties, in aggregate and anonymous form. We also use your personal information for analytical purposes, to improve our services and user experience but also to improve the functionality and quality of the online travel services we offer.
G. Security, detection and prevention of fraud: we use information, which may include personal data, to prevent fraud and other illegal activities. We also use this information to investigate and detect cases of fraud. We may also use personal data for risk assessment and security purposes, including user authentication. For these purposes, personal data may be disclosed to third parties, such as law enforcement authorities, as permitted by applicable law, and to external consultants.
H. Legal proceedings and compliance: in some cases we need to use the information provided, which may include personal data, to manage and resolve legal disputes or complaints, for regulatory investigations and compliance or to implement the agreement (s). -for or compliance with lawful requests by law enforcement authorities, to the extent required by law.
If we use automated personal data processing media that has legal effects or that significantly affect you, we will take appropriate action to protect your rights and freedoms, including the right to human intervention.
Legal Basis
For purposes A and B we rely on the execution of a contract: the use of your data may be necessary for the execution of the agreement between us. For example, if you use our services to book online, we will use your data to fulfill our obligation to complete and provide the booking under the agreement between us.
For purposes of C-H, we rely on our legitimate interests: we use data about our legitimate interests, such as providing you with the best and most relevant content for the website, email and newsletter, to improve and promote products and our services, the content of our website, as well as for management purposes, fraud detection and other legal purposes. When we use personal data to serve our legitimate interests, we always prioritize your rights and interests regarding the protection of your data over our own rights and interests.
Regarding the purpose We also rely, where applicable, on our obligation to comply with applicable law.
Where required by applicable law, we will seek your consent before processing your personal data for direct marketing purposes.
If required by applicable law, we will seek your consent. You may withdraw your consent at any time by contacting us at any of the addresses at the end of this Privacy Policy.

If you would like to opt out of the data processing referred to in C-F terms and do not have direct access to an opt-out mechanism (it does not exist in your account settings, for example), please contact

Data sharing We partner with B.V., located at 597 Herengracht, 1017 CE Amsterdam, The Netherlands ( (hereinafter to offer online booking services. Although we provide content on this website and you book directly with us, bookings are processed by Therefore, the information you provide on this website is shared with both and its affiliate partners. The information may include personal information such as your name, contact information, payment information, the names of your fellow travelers and any preferences you made when booking.

To learn more about the family of companies, visit About will send you an email confirmation, an email before your arrival and give you information about our area and accommodation. In addition, will provide you with the contact details of International Customer Service, which operates daily, 24 hours a day, from its local offices, in over 20 languages. Sharing your information with’s international customer service staff allows them to assist you whenever you need help. may use your information for technical, analytical and promotional purposes as described below in the Privacy Policy. This may mean that your information will be shared with other members of the Booking Holdings Inc. group of companies. for detailed purposes to make you offers related to travel that may interest you but also to offer you personalized services. If required by applicable law, will first seek your consent. If your data is transferred to a country outside the European Economic Area, will make contractual arrangements to ensure that your personal data is still protected in accordance with European standards. If you have questions about the processing of your personal information by, please contact

BookingSuite: Your personal information may be disclosed to BookingSuite B.V., located at 597 Herengracht Street, 1017 CE Amsterdam, The Netherlands, a company that operates this website and the website.
Third Party Service Providers: We use service providers to process your personal data strictly on our behalf. This processing is done for the purposes of this Privacy Policy, such as facilitating booking payments, sending marketing material or supporting analytics services. These service providers are bound by the terms of confidentiality and may not use your personal data for their own purposes or any other purpose.
Competent authorities: We disclose personal data to law enforcement and other government authorities to the extent required by law or absolutely necessary to prevent, detect or prosecute criminal offenses and fraud.
Data Transfer Internationally
The transfer of personal data, as described in this Privacy Policy, may involve the transfer of personal data abroad, to countries whose personal data protection legislation is not as complete as that of the European Union. Where required by European law, we will only transfer personal data to recipients who offer an adequate level of data protection. In these cases we will make the necessary contractual arrangements to ensure that your personal data is still protected in accordance with European standards. You can request a copy of these terms using the contact information below.

BookingSuite implements reasonable procedures to prevent access to and misuse of information, including personal data. We use appropriate business systems and procedures to protect information that includes personal data. We also enforce security procedures and technical and physical restrictions on access to and use of personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.

Data retention
We retain your information, which may include personal data, for as long as we deem necessary, to provide you with our services, to comply with applicable law, to resolve disputes with various parties and for whatever else is needed for the purposes our business, including detecting and preventing fraud or other illegal activity. All personal data we hold is subject to this Privacy Policy. If you have questions about a specific retention period for certain types of personal data, please contact us at the contact details below.

Your choices and rights
We want you to know how we use your personal data. This can be done in the following ways:

You can ask us for a copy of your data we hold,
you can notify us of any changes to your personal information or you can ask us to correct any of your information that we hold,
in certain cases, you may ask us to delete or block or restrict the processing of your personal data that we hold or to express your disagreement with certain ways in which your personal data is used, and
in some cases you can also ask us to send the personal data you have given us to a third party.
In cases where we use your personal data with your consent, you have the right to withdraw your consent at any time, in accordance with applicable law. In addition, in cases where we process your personal data on the basis of legal interest or public interest, you have the right to express your disagreement at any time with respect to this use of your personal data, in accordance with applicable law.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please let us know in time for any changes or inaccuracies in your personal information by contacting We will handle your request in accordance with applicable law.

Questions or Complaints
If you have questions or concerns about the processing of your personal data by us or if you wish to exercise your rights under this policy, you may contact us at You can also contact your local data protection authority for any questions or complaints.

Policy Changes
As our business is constantly changing, so can this Privacy Policy. If you would like to see changes made to this Cookie Privacy Policy from time to time, please visit our Privacy Policy to view them. In the event that we make substantial changes or changes that affect you (eg if we start processing your personal data for purposes other than those listed above), we will contact you before we begin processing.

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